Refund Policy

Last updated: October 2, 2026

We want you to love what you make here. This policy covers the two things you can buy — photo packs and printed photos — and is honest about what we can and can't undo.

Photo packs

If you bought a photo pack and haven't used any of its credits, we'll refund it in full — just email us within 14 days of purchase. Partially used packs are refunded for the unused portion at our discretion.

Spent credits

A spent credit pays for real generation work, so spent credits aren't refundable. The exception is on us: if a generation fails, its credit is returned to your balance automatically — you never pay for a failure.

Prints

If a print arrives damaged, defective, or meaningfully different from the preview you approved, email us within 30 days with a photo of the problem and we'll reprint it free or refund it — your choice. We can't refund prints that were produced correctly from the photo and options you chose, or deliveries that fail because the shipping address given at checkout was wrong.

Cancelling an order

Print orders go to the lab shortly after payment. We'll cancel and refund any order that hasn't entered production yet — email us as soon as possible — but once the lab has started printing, the order can't be cancelled.

How refunds are paid

Refunds go back to your original payment method through our payment processor and typically appear within 5–10 business days. When a refund covers a photo pack, the refunded credits are removed from your balance.

Mailed holiday cards

We check every address with the postal service before you pay and only charge for the ones that can be delivered. If we can't print or mail one of your cards, we refund that card automatically. Cards are mailed by USPS First-Class Mail, so we can't control delivery times or refund cards that arrive late or are returned because a recipient moved; we're happy to resend one if a card arrives damaged — just email us.

Questions? Email us at support@retromyphotos.com .